Service Desk & Project Sync — Setup Guide

1. Install (if you haven't already)

Not installed yet? Install on GitHub and choose the repositories it can access, then head to desk.woden-ai.com and sign in with the GitHub account that installed it.

2. Configure in Settings

Work through Settings in this order:

1. Branding & portal URL — display name, logo initials, and your personalised URL slug (e.g. /acme/portal).
2. Estimation unit — hours, days, or story points (drives the dashboard's delivery metrics).
3. Team — invite admins and agents by GitHub login; scope agents to service desk and/or development.
4. Projects — classify each GitHub Project as service desk and/or development, pick the desk destination project, and on development boards mark the Done and Active Status columns so delivery reporting (throughput, cycle time, estimate split) is accurate.
5. Repositories — choose which connected repos are in scope.
6. Knowledge base & Release notes — publish markdown from a repo (pick files or auto-publish a folder).
7. Intake form — build the customer ticket form and map select options to GitHub labels.
8. End users — invite customers by email.
9. SLA policy — first-response and resolution targets, business hours, and the label→priority map.

3. Invite & test

Invite your team by GitHub login, and share the personalised sign-in link with your customers (/<your-slug>/login/support). Raise a live test ticket and confirm it lands in the right repository, project, and board column.

Customer sign-in

Customers sign in with email/password (via Microsoft Entra External ID), Google, or GitHub, and are matched to their invited email — no GitHub account required for the local/social options. Authentication is handled by Azure Static Web Apps with Entra External ID as the customer identity provider; configure each provider's client id/secret in your Static Web App settings.

Plans

Every feature — including custom branding — is available on every plan. Paid tiers differ only by the limits.

Next steps

Open your Service Desk · Install on GitHub · Product overview