Support, delivery & insights — built on GitHub.
A branded, customer-facing support portal on top of GitHub Issues, and an advanced delivery board on GitHub Projects with the SLAs, time tracking, estimates and reporting teams usually bolt on with separate tools. It enhances the GitHub workflow you already use — it doesn't replace any of it.
Start free — 1 project, 1 repo, up to 5 customers. No credit card.
Support lives across email, chat and ad-hoc issues — customers have nowhere to raise or follow requests, and that work is cut off from where it's delivered. GitHub Projects tracks the work brilliantly, but teams still reach for other tools to get SLAs, time-and-estimate reporting, velocity, and a customer-facing view.
Install the app and pick the repositories it can access. Customers raise and track tickets in your branded portal — each becomes a real GitHub issue, and replies sync both ways. Your team works the combined service-desk and development board inside GitHub Projects, with SLAs, time tracking, estimates and an insights dashboard layered on. Your repos, issues and projects stay the source of truth.
Portal-raised tickets become real GitHub issues; portal replies are written back as issue comments. Internal notes stay hidden from customers.
Your name, logo, and a custom URL slug (e.g. /acme/portal). Installable as an app (PWA) on phone and desktop.
Publish markdown straight from your repos — pick files or auto-publish a whole folder.
Your team signs in with GitHub; customers use Google or GitHub (Microsoft and email/password coming soon), matched to their invited email.
Service-desk and development work together on GitHub Projects v2. Move cards, assign, label, branch, and create issues straight onto the board. Switch between board and list views, group by status/assignee/priority, show or hide columns, and filter to "assigned to me" or recently completed work.
First-response and resolution targets per priority, business hours, and breach indicators on the board.
A timer, manual entry, or the /spent command. Estimate in hours, days, or story points and see variance, velocity, and hours-per-point.
SLA attainment and out-of-SLA work, throughput and velocity, lead/cycle time, aging of open work, and month-on-month trends — reporting layered on top of GitHub Projects.
A shared markdown scratchpad for runbooks, escalation contacts, and how-we-handle-it notes. Keep notes private or share them with the whole team, and pin the ones everyone needs.
Installed on more than one org or account? Switch between them from the header without signing out — each keeps its own board, members, and plan.
Admins manage settings; agents can be scoped to service desk and/or development, with development visibility following each agent's GitHub repo access.
Branded alerts for replies, status changes, and SLA reminders — in the browser or the installed app — that deep-link straight to the right ticket in the right account.
Every feature is available on every plan — paid tiers simply raise the limits and unlock custom branding. Priced in USD and billed through GitHub.
| Plan | Price | Projects | Repos | Admins | Customers | Custom branding |
|---|---|---|---|---|---|---|
| Free | $0 | 1 | 1 | 2 | 5 | — |
| Pro | $15/mo | 2 | 2 | 5 | 25 | ✓ |
| Unlimited | $50/mo | Unlimited | Unlimited | Unlimited | Unlimited | ✓ |
| Advanced | $150/mo | Unlimited | Unlimited | Unlimited | Unlimited | ✓ |
The Advanced plan adds AI & automation — automated invites, email ticket updates, local accounts / Azure SSO, and AI features. These are on the roadmap and not yet built; you can register interest from the in-app plan page.
Who want a real customer portal without leaving GitHub or buying a separate help desk.
Who need SLAs, time, estimates, velocity and reporting that Projects alone doesn't provide.
Who support multiple customers and want a branded, shareable portal per team.
Who'd rather enhance the GitHub workflow they already pay for than stitch together more tools.
Full setup guide: woden-ai.com/setup/servicedesk
Start free — 1 project, 1 repo, up to 5 customers. No credit card. Paid plans from $15/month lift the limits and add custom branding.